The MSP Diaries: Laughing Through the Chaos in Eugene, Oregon

chaos

Welcome to “The MSP Diaries: Laughing Through the Chaos in Eugene, Oregon,” where we’ll explore the dynamic and rewarding world of being a Managed Services Provider (MSP) in the vibrant Pacific Northwest. At StepUP IT Services, we’ve learned that resilience, adaptability, and a good sense of humor are key to thriving amidst challenges. Here, we’ll offer a glimpse into our daily life, tackling obstacles and sharing the creative solutions we use to ensure our clients’ businesses operate without a hitch.

The Changing Role of MSPs in the Age of Digital Transformation: From Technology Enablers to Strategic Business Partners

transformation

Anyone who runs a business these days knows that digital transformation is no longer a future consideration—the future is already here. Keeping up and getting ahead relies on your ability to stay productive, and your technology is a huge part of that. If you need reliable, proactive IT services to ensure that you stay on the right track, an MSP can be that partner for you and your business. Managed services can keep you aligned, monitor and maintain your current technology, and assist with seamless integrations and upgrades when it’s time to move forward again.

Embracing Cloud Services: Do Managed Service Providers (MSPs) Belong in the Past?

cloud culture

Managed Service Providers (MSPs) have long been trusted technology partners for businesses, ensuring seamless IT operations. However, with the emergence of cloud services and remote work culture, it has sparked debates about whether the traditional role of MSPs is becoming obsolete. Let’s explore the evolving landscape, the benefits of cloud services, and how MSPs continue to play a crucial role for organizations in the digital age.

Calculating the ROI for Managed IT Services: A Guide for Small Businesses

roi

In today’s fast-paced digital world, small businesses rely heavily on technology to stay competitive. As a small business owner, you understand the importance of keeping your IT infrastructure running smoothly. However, managing your IT needs in-house can be time-consuming and costly. This is where Managed IT Services come into play. In this blog post, we will delve into the specifics of calculating the Return on Investment (ROI) for Managed IT Services, providing you with a comprehensive guide to make an informed decision.

Understanding Where MSPs Draw the Line: What’s Covered and What’s Not Covered

covered and not covered

Managed Service Providers (MSPs) play a crucial role in today’s business landscape, offering a wide range of services to help organizations succeed. However, there can often be confusion surrounding the scope of services provided by MSPs. In this blog post, we will discuss where MSPs draw the line between what’s covered and what’s not covered, shedding light on the responsibilities and expectations businesses should have when engaging with an MSP.

Navigating Cybersecurity Challenges: Leadership Insights for SMBs

cybersecurity challenges

SMBs face distinctive cybersecurity challenges, often rooted in resource limitations and knowledge gaps. The gravity of these challenges becomes evident when we examine recent cyberattacks targeting SMBs. From ransomware to data breaches, these attacks can disrupt operations, lead to substantial financial losses, and damage reputation. To counteract these threats, proactive leadership is imperative. You have to be prepared to examine every aspect of your cybersecurity protocols and fill any gaps that might lead to a breach or data loss.

Building a Tech-Savvy Leadership Team for SMBs

tech-savvy

Tech-savvy leadership isn’t just about keeping up with the trends; it’s about harnessing technology’s transformative power for growth. Leaders who understand and embrace technology can identify opportunities, streamline operations, and drive innovation more effectively. The question then is: How can SMBs build a tech-savvy leadership team capable of navigating this ever-changing landscape?

Managed Services Pricing

pricing

In today’s world of advanced communication technology, choosing the right phone system for your business is crucial. Three popular options that businesses often consider are Voice over Internet Protocol (VoIP), Private Branch Exchange (PBX), and traditional landline phone systems. Each option has its own advantages and disadvantages. In this article, we will take a closer look at the pros and cons of each system to help you make an informed decision.

Technology Alignment: What Does it Mean and Why Does it Matter?

alignment

While the theory of technology alignment has been around since the 1990s, it’s only in the last few years that it’s made its way into the regular lexicon of business. If you’re familiar with the term but unsure exactly what it means or how to implement it, you’re not alone. Here, we’ll take an in-depth look into technology alignment to give you a better understanding of how crucial this process is to properly support your business.

Too Many Cloud Apps to Choose From!

saas

Cloud apps and SaaS are a popular business model because they are easy to set up and can be used across multiple interfaces, such as phones, tablets, and desktop/laptop computers. Because they are often user-based, you can have one license for an employee to install the app across all their devices. This also makes SaaS scalable with your business—you can add features, users, and licenses as you add employees or expand your enterprises.

Finding the Right IT: It’s Worth the Time It Takes!

it support

When hiring or contracting IT support for your business, it can be a challenge to find the services you need that still fit your budget and align with your values. While you’re considering your options, don’t forget to look into a local managed services provider or MSP. MSPs offer flexible services for flexible budgets and act as IT partners to your business. If an MSP isn’t on your list of options yet, let’s show you why it should be.

Business Must-Haves: How to Survive & Thrive in a Tough Economy

blog recession-proof your business

Between inflation, supply chain interruptions, and the looming possibility of yet another recession, it can be difficult for business leaders to chart the best course of action to keep themselves not just solvent, but thriving and growing in the face of such economic uncertainty. One way that businesses can make themselves more recession-proof is by having a solid IT structure in place, including software, hardware, security, data storage, and IT experts, to help everything run efficiently and effectively

Facts About Co-Managed IT

To help you get a better understanding of co-managed IT, and whether it is a solution that could be implemented in your business, here are answers to the most frequently asked questions.

6 Ways Managed IT Boosts Internal IT

The technologies that exist today make it possible for your business to do more, faster, and with less. Why then, does your to-do list keep getting longer? It doesn’t matter how many things you get ticked off, there is always something to add. Those things that you keep pushing toward the bottom – unless there […]

Our List of 2022 Top 7 IT Trends

Significant opportunities exist in IT in 2022, but there are risks too. Here are our top trends for the coming year and beyond that you should be aware of.

Is IT an investment or a cost for your company?

There’s a great difference between investing in IT and seeing it as a necessary cost. Learn what questions you should ask to know if you see IT as an investment — and make better financial and operational decisions.

4 Signs Your IT Staff Needs Help

It’s common for Internal IT teams at small and medium businesses to constantly juggle between tasks. Whether it’s performing backups, resolving downtime, implementing cybersecurity practices, maintaining the company website, or upgrading/transitioning to new technology, there is always something to do. With so much on the list, your small team could find it challenging to meet […]

How IT Departments can Leverage an MSP

Many small businesses believe they can efficiently manage their technology needs with an internal IT team. While having an in-house IT department has its benefits, the growing complexity in responding to cyber-attacks, transitioning to new applications, maintaining compliance standards, and leveraging new technologies—like automation—can leave a small IT team overwhelmed. This is where a managed […]

Maximizing Security for an SMB

Organizations can put a lot of money into cybersecurity protection. The truth is, even after having the best protection systems in place, sometimes virus intrusion may occur. An effective cybersecurity solution should provide tools for basic protection and detection and include an immediate response plan. Without a detection mechanism, users won’t even know an intrusion […]

The Benefits of Having a vCIO

Maybe you’ve heard someone talking about it, or maybe you’ve come across the term online: vCIO. Let’s talk about it. What is a vCIO? There are significant differences between IT Support and IT Support with a vCIO. In this blog, you’ll learn what a vCIO does and how this service benefits small businesses. Of course, […]

Switching IT Providers in Eugene

Switching IT providers or moving to a different Managed Services Provider (MSP) is a decision that you may have delayed for a long time. The complexity of your IT infrastructure may have you believe that making the switch will be daunting and disrupt the workflow of your business. If you’re in a situation with your […]

How Outsourced IT Can Boost Your Firm’s Growth in 2021

Growing a company takes a lot of effort – you have to coordinate with employees on projects, work on cost minimization, increase sales, and so on. Managing all this together can be difficult. It can become even more challenging if you don’t have dedicated resources to manage the complex IT infrastructure at your firm. It […]

Considerations When Selecting an MSP in Eugene

Partnering with a managed services provider is a big step for any business, especially when it comes to small businesses who may lack internal IT expertise. However, the good news is that there are many MSPs to choose from, but do they all offer the same thing? Well, not quite. Each MSP offers a wide […]