Unleashing the Power of Efficiency: How Eugene’s MSPs Are Rescuing SMBs from Costly Downtime


Downtime is dead time for any company seeking a profit. A business can be destroyed by revenue loss, reputation damage, a decrease in productivity, and missed opportunities. MSPs are aware of this and use all sorts of tactics to fight downtime in all its forms. Managed service providers bring a complete set of solutions, including disaster recovery planning, help desk services, scalability, redundancy, and employee education, to keep Eugene’s businesses on the right track.

Time is Money: How Eugene’s MSPs are Streamlining SMBs for Success


Managed Service Providers (MSPs) help owners develop operation efficiencies through expertise and technology solutions. IT management, cybersecurity, cloud services, and data analytics are just a few of the tasks they carry out, enabling SMBs to concentrate on main activities while taking advantage of efficient and well-organized operations. When done correctly, outsourcing can be the secret weapon that puts SMBs on a long-term path to higher profits.

SMB Independence: Why Eugene Businesses are Saying No to Traditional MSPs

traditional msp

Within that eclectic local setting, proactive customer service is indispensable. Quick and efficient IT support is the name of the game, and it’s obviously a critical aspect of productivity. Predictive analytics enable you to identify potential problems that can lead to downtime and disturb otherwise seamless operations. Likewise, automation simplifies all sorts of processes, thus reducing manual labor and enhancing the efficiency essential for businesses that strive to remain competitive.

SMBs in Eugene, Oregon: Who Needs an MSP Anyway?


The social and economic climate in Eugene is a unique mixture that is perfect for small and medium-sized businesses (SMBs). With its lively community, well-educated workforce, a major educational institution, and a pro-business local government, the Emerald City promotes innovation and entrepreneurship in a way unlike any other place in the US. Plus, affordable living and the closeness to nature draw talent and promote a better quality of life for all residents.

Eugene SMBs: Don’t Be a DIY IT Disaster Zone – Let an MSP Handle the Hassle


Managing information technology (IT) is often a relentless challenge for small and medium-sized businesses in Eugene. With the landscape of cyber threats constantly evolving and the complexity of IT infrastructures increasing, trying to manage IT internally can become problematic. This article explains why Eugene SMBs should consider turning to Managed Service Providers (MSPs) to overcome these hurdles, ensuring efficiency, security, and growth.

Tech Troubles in TrackTown: How an MSP Can Keep Eugene SMBs Running Smoothly


Eugene, affectionately known as TrackTown USA, is a haven for athletes and a thriving hub for small and medium-sized businesses (SMBs). In this dynamic environment, SMBs must keep pace with technological advancements and manage their IT needs efficiently. This article explores how Managed Service Providers (MSPs) are the solution for ensuring smooth operations and technology management for SMBs in Eugene.

Unveiling the Magic: How an MSP in Eugene, OR Can Supercharge Your Business Growth


Eugene, OR, with its vibrant technology ecosystem, offers fertile ground for MSPs that are at the cutting edge of technological advancements. Selecting the right MSP in this environment requires a thoughtful approach, focusing on the provider’s experience, their alignment with your business needs, and their track record of success.

Messy IT Disasters in Eugene: Why SMBs Need an MSP Superhero to Save the Day


Particularly in Eugene, Oregon, the emphasis on SMBs highlights the essential nature of MSPs in maintaining not just the continuity of business operations, but also in fortifying security. These providers are indispensable allies for SMBs, ensuring that their digital infrastructures are resilient against the common IT disasters that threaten their stability and growth. Through their expertise, MSPs offer a pathway for SMBs to thrive securely and efficiently in a landscape filled with challenges.

From Chaos to Clarity: How an MSP in Eugene, OR Can Transform Your Business


In today’s fast-paced digital environment, businesses face challenges like cybersecurity threats, system downtimes, and complex IT infrastructure management, which can all impede productivity. StepUP IT Services, based in Eugene, Oregon, offers a solution that brings order and efficiency to your operations. With years of experience, our team of specialists is dedicated to understanding your unique business needs and providing customized solutions. Partnering with StepUP IT Services ensures your IT infrastructure is expertly managed, allowing you to focus on growing your business with confidence.

The Eugene MSP Chronicles: Adventures in IT Support and Beyond

eugene msp

Here at StepUP IT Services, nestled in the vibrant heart of Eugene, Oregon, we have set out on a journey that extends beyond the ordinary scope of Managed Services Providers (MSPs). Our adventures in IT support encompass building a community, embracing innovation, and foreseeing the dynamic shifts in technology with agility. Join us as we share the essence of our work, our stories, insights, and the lessons we’ve gathered along the way.

Surviving the IT Apocalypse: Why Eugene Businesses Trust Our MSP Solutions


As technology evolves, businesses can encounter numerous obstacles that might feel overwhelming. These include cyber threats, system failures, data loss, and the daunting task of complying with ever-changing regulations. In Eugene, however, businesses have found a dependable ally in our Managed Services Provider (MSP) solutions at StepUP IT Services, which equip them to overcome these obstacles and emerge stronger. The term “IT apocalypse” encompasses several critical challenges that businesses today must confront, so let’s take a look at those challenges and how we work to help you find solutions.

The Changing Role of MSPs in the Age of Digital Transformation: From Technology Enablers to Strategic Business Partners


Anyone who runs a business these days knows that digital transformation is no longer a future consideration—the future is already here. Keeping up and getting ahead relies on your ability to stay productive, and your technology is a huge part of that. If you need reliable, proactive IT services to ensure that you stay on the right track, an MSP can be that partner for you and your business. Managed services can keep you aligned, monitor and maintain your current technology, and assist with seamless integrations and upgrades when it’s time to move forward again.

Pricing Secrets Revealed: What Eugene MSP Clients Need to Know

pricing secrets

So, Eugene-area business leaders, what should you be looking for in an MSP, and how can you know you’re getting the best prices and value for your IT budget? Check out our handy guide and learn all the pricing secrets you need to know (the things some MSPs cringe to get asked about!) to choose the MSP that’s right for you!

A New Approach to MSP Pricing: Value-Based Pricing and Outcome-Driven Contracts

pricing model

Maybe you’ve never given too much thought to the pricing model of your MSP contract, but as times change, so should your pricing model. Value-based and outcome-given models are advantageous to your business because they are more transparent and more customizable than conventional cost-plus pricing plans. These pricing models are also beneficial because they work for all shapes, sizes, and sectors of SMBs.

Embracing Cloud Services: Do Managed Service Providers (MSPs) Belong in the Past?

cloud culture

Managed Service Providers (MSPs) have long been trusted technology partners for businesses, ensuring seamless IT operations. However, with the emergence of cloud services and remote work culture, it has sparked debates about whether the traditional role of MSPs is becoming obsolete. Let’s explore the evolving landscape, the benefits of cloud services, and how MSPs continue to play a crucial role for organizations in the digital age.

Calculating the ROI for Managed IT Services: A Guide for Small Businesses


In today’s fast-paced digital world, small businesses rely heavily on technology to stay competitive. As a small business owner, you understand the importance of keeping your IT infrastructure running smoothly. However, managing your IT needs in-house can be time-consuming and costly. This is where Managed IT Services come into play. In this blog post, we will delve into the specifics of calculating the Return on Investment (ROI) for Managed IT Services, providing you with a comprehensive guide to make an informed decision.

Understanding Where MSPs Draw the Line: What’s Covered and What’s Not Covered

covered and not covered

Managed Service Providers (MSPs) play a crucial role in today’s business landscape, offering a wide range of services to help organizations succeed. However, there can often be confusion surrounding the scope of services provided by MSPs. In this blog post, we will discuss where MSPs draw the line between what’s covered and what’s not covered, shedding light on the responsibilities and expectations businesses should have when engaging with an MSP.

Budgeting for Tech Training and Professional Development

budgeting for training

As you prepare your business to handle the speed of 21st-century technology, it’s increasingly important to budget for tech training and professional development. Staying competitive and adaptable in the ever-evolving world of technology is crucial for your SMB. One essential aspect of tech training is application-specific training, which enhances productivity and efficiency within your organization.

Budgeting for IT Warranty Renewals

it warranties

In a business world moving at breakneck speeds, the reliability and performance of your IT hardware can make or break your operations. As an SMB, ensuring that your IT equipment runs smoothly is essential to maintain productivity and minimize disruptions. This is where warranty renewals step in to safeguard your IT investments. Here, we’ll take a look at the steps you can take to ensure your warranties are budgeted to stay up to date.

Budgeting for IT Maintenance and Support

it maintenance

At our core, we understand that technology is a vital part of modern business. As new technologies and trends emerge, it’s essential to stay current to remain competitive. Investing in technology upgrades and maintenance is a smart move that can help you avoid obsolescence and protect your business from security threats.

Budgeting for Cybersecurity User Training

user training

For SMBs, cybersecurity must be a significant concern for businesses of all sizes. While deploying robust security tools and protocols is essential, one often overlooked aspect is the human element. Employees can be both a potential vulnerability and a critical line of defense against cyber threats. You have to ensure that comprehensive user training in IT security is part and parcel of your overall security plan. Let’s take a look at all aspects of budgeting for such training, from strengthening your organization’s data assets to safeguarding your clients, employees, and your entire business.

Budgeting for Cybersecurity

budgeting for cybersecurity

In today’s digital landscape, the importance of budgeting for IT security cannot be overstated. Beyond safeguarding your data assets, effective cybersecurity measures protect your organization’s productivity, clients, employees, and, ultimately, yourself. Let’s examine how you can effectively budget for IT security to safeguard your organization.

Budgeting for Subscriptions and SaaS

budgeting for subscriptions and saas

One of the defining characteristics of SaaS is its versatility. It spans every aspect of business operations, from workflow management to financial systems, collaboration tools, and communication platforms. Imagine having the power of Microsoft 365 at your fingertips, with its suite of productivity tools, or the convenience of QuickBooks Online streamlining your financial processes. These are just a few examples of how SaaS solutions have become indispensable to modern businesses.

Budgeting for On-Prem and Perpetual Licensing and Software

budgeting for perpetual software

In today’s digital world, software plays a crucial role in your small and medium-sized businesses (SMBs). It helps your operations run smoothly, makes things more efficient, and keeps you competitive. Let’s discuss budgeting for on-premises software, like Microsoft Office, QuickBooks, and industry-specific software. We can also include any server licensing. We’ll explain why this budget item is so important and how purchasing on-premises software differs from subscribing to cloud-based options.

Budgeting for Workstation Upgrades and Additions

budgeting for workstations

In today’s digital age, workstations and devices form the backbone of businesses, enabling productivity, facilitating integration with essential software, and ultimately driving success. The importance of staying up-to-date with these workstations cannot be overstated. Let’s explore the significance of keeping workstations current and offer some insight into how your SMB can effectively manage your workstation needs without straining their budgets.

Budgeting for IT Hardware and Physical Infrastructure Upgrades

hardware budgeting

Budgeting for IT infrastructure is a critical cornerstone of modern business operations. Your IT infrastructure encompasses a wide array of components, including hardware devices, servers, switches, firewalls, and more. Essentially, it’s everything that supports the software and applications that keep a business functioning smoothly.

Navigating Cybersecurity Challenges: Leadership Insights for SMBs

cybersecurity challenges

SMBs face distinctive cybersecurity challenges, often rooted in resource limitations and knowledge gaps. The gravity of these challenges becomes evident when we examine recent cyberattacks targeting SMBs. From ransomware to data breaches, these attacks can disrupt operations, lead to substantial financial losses, and damage reputation. To counteract these threats, proactive leadership is imperative. You have to be prepared to examine every aspect of your cybersecurity protocols and fill any gaps that might lead to a breach or data loss.

A Guide to Budgeting for IT Expenses


You know it’s critical to budget for IT expenses, but how can you be sure you’re taking everything into consideration before making any decisions? Let’s examine all the factors that should go into your technology budget.

Zero Trust Security: Do we need it?

zero trust

Zero Trust goes beyond user credentials and MFA. It uses a combination of those, plus continuous verification, location checks, device permissions, and connection monitoring, to lock down your systems and truly bump up your cybersecurity. But the question remains: do you need it? Let’s talk about the benefits of Zero Trust for your SMB.

Managed Services Pricing


In today’s world of advanced communication technology, choosing the right phone system for your business is crucial. Three popular options that businesses often consider are Voice over Internet Protocol (VoIP), Private Branch Exchange (PBX), and traditional landline phone systems. Each option has its own advantages and disadvantages. In this article, we will take a closer look at the pros and cons of each system to help you make an informed decision.

Co-Managed Services: The Best of Both Worlds


Your in-house IT team is a valuable part of your operation, but everyone needs a little help sometimes. You can give them the support they need with co-managed services from an MSP. An MSP can augment and complement your IT staff.

Does Password Security Still Matter Now That We All Use MFA?


Passwords are one of the most frequently used factors in MFA, and you’d be hard-pressed to find a commonly used system or software that doesn’t require you to enter a password after your user ID. Because password use has become so universal, we often don’t give them more than a fleeting thought. But passwords still have a critical role to play in MFA. Although MFA vastly improves security, no system is infallible. Ensuring password protection is the first line of defense between a secure system and one vulnerable to cyber-attacks.

MFA is a MUST for SMBs!


Multifactor authentication, or MFA, has become ubiquitous in today’s digital world. You interact with MFA daily, from needing to input your debit card and PIN when using an ATM or point-of-sale system or adding your email address and completing a CAPTCHA when ordering an item online. MFA helps prove to the world that you’re really you.

Is Cybersecurity Really a Concern for my Small Business?

cyber protection

If you’re thinking that small businesses don’t need cyber protection and security, you’re wrong. When it comes to running your business, you wouldn’t tack private information up on a bulletin board and leave the doors unlocked when you’re done for the day—you take steps to protect your and your clients’ assets. That’s just common sense, right? The same should be true for all the data you store on your computers, servers, and in the cloud.

Finding the Right IT: It’s Worth the Time It Takes!

it support

When hiring or contracting IT support for your business, it can be a challenge to find the services you need that still fit your budget and align with your values. While you’re considering your options, don’t forget to look into a local managed services provider or MSP. MSPs offer flexible services for flexible budgets and act as IT partners to your business. If an MSP isn’t on your list of options yet, let’s show you why it should be.

Does an MSP make sense for your small business? HINT: the answer is yes.

msp small business

Maybe you think your business is too small for an MSP, but nothing could be further from the truth. MSPs can help companies of all sizes with cloud computing, data storage and security, software and hardware maintenance and upgrades, and much more. Yes, even the smallest small businesses, including those with 50 or fewer users.

How an MSP can take the burn out of Managing In-house Tech Teams

msp tech team

Leading an IT team is a tough, multi-faceted job, and no one understands that better than an MSP (managed services provider). An MSP is a tech partner that works with you to handle everyday IT tasks and can help you ensure that the changing nature of technology doesn’t leave your business behind.

What Matters More When It Comes to IT? A Generalist or a Specialist?

blog technology expert IT generalist or specialist

An IT generalist is a jack-of-all-trades. They’re by your side every day to manage your help desk, support your staff’s IT needs, deliver service and maintenance, and be network administrators who ensure everything is working as intended. On the other hand, an IT specialist works on more complex technology issues, such as projects and escalations. IT specialists also often take on the role of solutions architects.

How is an MSP Different from a Traditional IT Services Company?

blog traditional it services vs managed it services

Getting your outsourced IT services from an IT Services company seems like an obvious choice. You have someone you can call when things go sideways to help you get your technology back up and running. An MSP, or managed service provider, is a type of outsourced IT, but not all outsourced IT companies are MSPs. We’re going to break down the differences even further.

Business Must-Haves: How to Survive & Thrive in a Tough Economy

blog recession-proof your business

Between inflation, supply chain interruptions, and the looming possibility of yet another recession, it can be difficult for business leaders to chart the best course of action to keep themselves not just solvent, but thriving and growing in the face of such economic uncertainty. One way that businesses can make themselves more recession-proof is by having a solid IT structure in place, including software, hardware, security, data storage, and IT experts, to help everything run efficiently and effectively

A vCIO is Worth Their Weight in Gold

Strategic Planning

Many businesses are turning to outside IT professionals to help them optimize their operations and keep their technology running smoothly and efficiently through strategic planning. A vCIO, or virtual Chief Information Officer, can be the key to streamlining IT functionality for your business.

In-house IT Team vs. Co-Managed Services: A Comprehensive Comparison

msp co-managed

Co-managed IT services sound great on the surface as you get the best of both worlds – the task flexibility, internal knowledge, and fast responsiveness of an internal IT team, in addition to the wider expertise, established systems, and unique viewpoint of a third-party MSP. 

What’s the process for moving from one MSP to another?

Moving from one MSP to another can be a daunting process. You might be thinking there are so many things that could go wrong, with multiple complexities and challenges to overcome. You’re not wrong, but that doesn’t mean you should stay with an MSP you are not happy with.

How to Approach Budgeting for IT Hardware

Budgeting for IT hardware can be very challenging nowadays. Since there are many variables at play, we decided to bring in one of our vCIOs to share some hardware budgeting best practices,

A Guide on Creating Business Resilience Plans

An effective business resilience and continuity plan allows your business to continue operating under any circumstance. This article will teach you what to think about when creating your Business Resilience Plan and things to avoid. 

Should Start-Ups Start with Managed IT?

Start-up companies are typically lean, fast-paced, and agile. Do managed IT services fit into this environment, when there is often a culture of breaking things to ensure continuous innovation and improvement?

vCIO Impact on SMBs

Many SMBs have turned to virtual CIOs for a more budget-friendly solution. Choosing an experienced vCIO can have far-reaching impacts for your company.

10 Major Cyber Security Risks for Cloud Users

There is a common misconception among cloud users that the Cloud equals a lower cybersecurity risk. There are massive benefits from cloud services, but eliminating cybersecurity risks isn’t always one of them.

Our vCIO Best Tips for SMBs in 2022

While many small- or medium-sized businesses (SMBs) can’t afford a full-time Chief Information Officer (CIO) position, they are realizing the value of having a budget-friendly virtual Chief Information Officer (vCIO) to provide guidance for how to proceed.

Co-Managed IT for the Manufacturing Industry

Technology is changing the manufacturing industry, so it’s important to keep up to stay competitive. The big question is, how? When it comes to IT, and technology, more broadly, the answer is… well, it depends. It depends where you are starting from.

Co-Managed IT for City Governments

The local government sector is being transformed by digital technologies. With the right applications, platforms, and infrastructure, local governments and municipalities can achieve cost savings and efficiency gains. Better access to data means data-driven decision-making is also becoming the norm, plus the citizen and employee experiences are being improved.

Facts About Co-Managed IT

To help you get a better understanding of co-managed IT, and whether it is a solution that could be implemented in your business, here are answers to the most frequently asked questions.

6 Ways Managed IT Boosts Internal IT

The technologies that exist today make it possible for your business to do more, faster, and with less. Why then, does your to-do list keep getting longer? It doesn’t matter how many things you get ticked off, there is always something to add. Those things that you keep pushing toward the bottom – unless there […]

4 Signs Your IT Staff Needs Help

It’s common for Internal IT teams at small and medium businesses to constantly juggle between tasks. Whether it’s performing backups, resolving downtime, implementing cybersecurity practices, maintaining the company website, or upgrading/transitioning to new technology, there is always something to do. With so much on the list, your small team could find it challenging to meet […]

How IT Departments can Leverage an MSP

Many small businesses believe they can efficiently manage their technology needs with an internal IT team. While having an in-house IT department has its benefits, the growing complexity in responding to cyber-attacks, transitioning to new applications, maintaining compliance standards, and leveraging new technologies—like automation—can leave a small IT team overwhelmed. This is where a managed […]

Maximizing Security for an SMB

Organizations can put a lot of money into cybersecurity protection. The truth is, even after having the best protection systems in place, sometimes virus intrusion may occur. An effective cybersecurity solution should provide tools for basic protection and detection and include an immediate response plan. Without a detection mechanism, users won’t even know an intrusion […]

Ransomware Attack: What Should My Business do?

Ransomware continues to be the most prominent malware threat, with over 4,000 attacks happening daily in the US alone, since 2016. This translates into 1.46 million attacks annually! Having said that, businesses continue to suffer from ransomware attacks because of a lack of awareness about the best cybersecurity practices. This is a serious problem, as […]

Should SMBs be Concerned about Ransomware?

What do Colonial Pipeline, JBS, and most recently, Kaseya VSA all have in common? They all fell victim to elaborate ransomware attacks; however, this does not mean attackers only go after big fish. While many of the attacks that make the news are on multi-million dollar companies, it does not mean SMBs are off the […]

The Benefits of Having a vCIO

Maybe you’ve heard someone talking about it, or maybe you’ve come across the term online: vCIO. Let’s talk about it. What is a vCIO? There are significant differences between IT Support and IT Support with a vCIO. In this blog, you’ll learn what a vCIO does and how this service benefits small businesses. Of course, […]

How Startups Benefit from Outsourcing IT in Eugene

Starting a business is a lot of work. It requires determination, learning, and most importantly, the right resources. Improving your product, and managing marketing, sales, client relationships, accounting, IT, and everything else can be difficult. Handling it all by yourself is even more difficult and can leave gaps that impact your growth. This reality makes […]

Switching IT Providers in Eugene

Switching IT providers or moving to a different Managed Services Provider (MSP) is a decision that you may have delayed for a long time. The complexity of your IT infrastructure may have you believe that making the switch will be daunting and disrupt the workflow of your business. If you’re in a situation with your […]

How Outsourced IT Can Boost Your Firm’s Growth in 2021

Growing a company takes a lot of effort – you have to coordinate with employees on projects, work on cost minimization, increase sales, and so on. Managing all this together can be difficult. It can become even more challenging if you don’t have dedicated resources to manage the complex IT infrastructure at your firm. It […]

How MSP Services are Purchased

Your company has decided to partner with a local Eugene-based MSP in order to handle its growing needs in the IT department. Great! But, how do you choose the right Managed Services Provider for you? First we have to understand our needs and wants. Understanding the pain points in IT means understanding that the major […]

Considerations When Selecting an MSP in Eugene

Partnering with a managed services provider is a big step for any business, especially when it comes to small businesses who may lack internal IT expertise. However, the good news is that there are many MSPs to choose from, but do they all offer the same thing? Well, not quite. Each MSP offers a wide […]

What is the ROI of Managed IT Services in Eugene, OR?

We often get asked, “Isn’t an MSP more expensive than hiring an IT Manager?” Then the immediate calculation is to compare the potential manager’s salary to the annual invoices of the MSP. A better question is about return on investment; which approach wins over the other?  The true return is not always obvious, so we’re […]

Security Awareness Training in Eugene for Remote Workers

The proverb, a chain is only as strong as its weakest link, applies to a variety of situations, but especially in the context of the security awareness of a company’s employees. A simple click on a phishing link can expose a company to major losses, both financially and information-wise. Unfortunately, remote work increases the chances of employees […]

How do Co-Managed IT services benefit companies in Eugene?

A common misconception among business leaders is that there are only two options for IT management: hiring an in-house team or outsourcing to a provider. We have great news! There is another option. We call it, Co-Managed Infrastructure (Co-Managed IT, for short). We are seeing more and more clients from our area take the best […]