Considerations When Selecting an MSP in Eugene

Partnering with a managed services provider is a big step for any business, especially when it comes to small businesses who may lack internal IT expertise. However, the good news is that there are many MSPs to choose from, but do they all offer the same thing? Well, not quite. Each MSP offers a wide variety of services and while it may sound similar, the end result is not always ideal. Selecting an MSP does not have to be a daunting task, as long as you take into consideration some key factors, take your time, and you ask the right questions beforehand.



The first consideration to take into account when selecting an MSP is going local vs going with a more renowned company that might be in a different state. The wiser choice is to go local or close enough for the possibility of onsite visits. While the majority of the work will be done remotely, it is important to have the MSP readily available should a physical job be required. Additionally, an initial inspection of the infrastructure can also help identify key areas of opportunity that a remote MSP will not have access to. An MSP in Eugene or near the city would be the best option to make sure onsite visits are possible. With a local MSP in mind, the next step comes into play’ ask yourself if the MSP understands your business. 


Industry Experience 

It is crucial that your MSP has knowledge about the industry you are in. Do they specialize in any verticals? Do they have any case studies or testimonials of clients in those verticals? All of these are key items to keep in mind when talking to an MSP. It is especially important because a knowledgeable MSP will know what systems work best within a particular scenario, as opposed to an MSP offering the same solutions to every customer. 


Security and Coverage 

Service level agreements (SLA) are a crucial part of partnering with an MSP. An SLA makes up part of the foundation for the partnership. This agreement should include, but not be limited to, provisions about security, coverage, and guaranteed uptime. Procedures for data backup and disaster recovery, cybersecurity, and physical security should be outlined in the agreement, as well. This will ensure that all critical requirements are met and that both parties understand the expectations.

Flexibility as you Grow 

Another key consideration is how well the MSP is at adapting to new work environments that include office and home networks. As your business grows, you want to make sure the MSP can keep up and avoid it from becoming a bottleneck. If an IT manager is hired later, will the MSP adopt a co-managed infrastructure? As the business grows and the number of devices increases, managing the network will become more challenging–will the MSP keep up? It may not seem like these questions are relevant right now, but as things change in your business, it’s better to have an IT partner who is agile enough to stay on track with you.


24/7 Availability

An in-house IT department for the typical SMB will only work regular business hours. That means if a problem arises after 5pm, it will typically take until the next business day to be resolved. This makes afterhours availability an important consideration when choosing an MSP. This will ensure that eyes are always monitoring and scanning the company’s network and security, not only for security purposes, but for end-user support, since your team may be working afterhours.


Deciding to partner with an MSP and choosing the right MSP is no easy task and one that should not be taken lightly. It is important to browse more than one option, ask a lot of questions, and take the time to evaluate all the options. Take into consideration the key areas mentioned above and remember the MSP’s service not only shapes the future relationship, but also directly contributes to your organization’s success.

budgeting for workstations

Budgeting for Workstation Upgrades and Additions

In today’s digital age, workstations and devices form the backbone of businesses, enabling productivity, facilitating integration with essential software, and ultimately driving success. The importance of staying up-to-date with these workstations cannot be overstated. Let’s explore the significance of keeping workstations current and offer some insight into how your SMB can effectively manage your workstation needs without straining their budgets.

Read More »
hardware budgeting

Budgeting for IT Hardware and Physical Infrastructure Upgrades

Budgeting for IT infrastructure is a critical cornerstone of modern business operations. Your IT infrastructure encompasses a wide array of components, including hardware devices, servers, switches, firewalls, and more. Essentially, it’s everything that supports the software and applications that keep a business functioning smoothly.

Read More »
disruptive technologies

Disruptive Technologies: Leadership Insights for SMBs

In today’s fast-paced business landscape, disruptive technologies are like the shiny new toys of the business world. They have the power to transform the way SMBs operate, much like how playing with a Matchbox car differs from the exhilarating experience of driving the latest VR racing game. Both allow the user to imagine themselves driving, but the technology in place makes the experience that much different.

Read More »

The Age of Automation: Leadership Insights for SMBs

Automation can present both challenges and opportunities. You may face initial investment costs in terms of both time and money, resistance to change among employees, security concerns related to data handling, and the need to ensure compatibility with existing systems. However, embracing automation can provide you with a competitive edge over competitors that are not using automation. It can enhance decision-making through data-driven insights, boost productivity by automating repetitive tasks, and ultimately lead to increased profits.

Read More »
cybersecurity challenges

Navigating Cybersecurity Challenges: Leadership Insights for SMBs

SMBs face distinctive cybersecurity challenges, often rooted in resource limitations and knowledge gaps. The gravity of these challenges becomes evident when we examine recent cyberattacks targeting SMBs. From ransomware to data breaches, these attacks can disrupt operations, lead to substantial financial losses, and damage reputation. To counteract these threats, proactive leadership is imperative. You have to be prepared to examine every aspect of your cybersecurity protocols and fill any gaps that might lead to a breach or data loss.

Read More »

How Can SMBs Use Technology to Promote a Culture of Innovation?

In today’s fast-paced business landscape, innovation has become the lifeblood of small and medium-sized businesses. It’s not limited to groundbreaking inventions but extends to everyday workflows, productivity enhancements, security measures, and even efficient data storage solutions. In this digital age, harnessing technology to promote a culture of innovation can be a game-changer for SMBs, ushering in growth and sustainability.

Read More »

Effective Strategies for Leading a Remote Tech Team for SMBs

The landscape of work has been evolving, and the tech industry is no exception. Remote work, a growing trend that exploded into permanence in the wake and aftermath of the COVID-19 health crisis, brings unique challenges and opportunities. To effectively navigate the transition to remote work, it’s crucial to define the challenges and equip your remote tech team with effective leadership. Let’s explore strategies for SMBs to lead a remote tech team.

Read More »

Building a Tech-Savvy Leadership Team for SMBs

Tech-savvy leadership isn’t just about keeping up with the trends; it’s about harnessing technology’s transformative power for growth. Leaders who understand and embrace technology can identify opportunities, streamline operations, and drive innovation more effectively. The question then is: How can SMBs build a tech-savvy leadership team capable of navigating this ever-changing landscape?

Read More »

A Guide to Budgeting for IT Expenses

You know it’s critical to budget for IT expenses, but how can you be sure you’re taking everything into consideration before making any decisions? Let’s examine all the factors that should go into your technology budget.

Read More »

Since 2001, StepUP IT Services has been helping Eugene and Oregon businesses with technology. We are your IT partner. We manage and maintain your technology, empowering your organization to reach its goals. 

228 Grimes St. Eugene, OR 97402

Proud member of the

Business Hours: Monday – Friday 7am-5pm PST

Contact us by phone at (541) 683-5000 for afterhours support.

Office closed for New Year’s, Memorial Day, Independence Day, Labor day, Thanksgiving, and Christmas

© 2021-2023 All rights reserved

We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data. Our privacy statement has more details.