Considerations When Selecting an MSP in Eugene

Partnering with a managed services provider is a big step for any business, especially when it comes to small businesses who may lack internal IT expertise. However, the good news is that there are many MSPs to choose from, but do they all offer the same thing? Well, not quite. Each MSP offers a wide variety of services and while it may sound similar, the end result is not always ideal. Selecting an MSP does not have to be a daunting task, as long as you take into consideration some key factors, take your time, and you ask the right questions beforehand.



The first consideration to take into account when selecting an MSP is going local vs going with a more renowned company that might be in a different state. The wiser choice is to go local or close enough for the possibility of onsite visits. While the majority of the work will be done remotely, it is important to have the MSP readily available should a physical job be required. Additionally, an initial inspection of the infrastructure can also help identify key areas of opportunity that a remote MSP will not have access to. An MSP in Eugene or near the city would be the best option to make sure onsite visits are possible. With a local MSP in mind, the next step comes into play’ ask yourself if the MSP understands your business. 


Industry Experience 

It is crucial that your MSP has knowledge about the industry you are in. Do they specialize in any verticals? Do they have any case studies or testimonials of clients in those verticals? All of these are key items to keep in mind when talking to an MSP. It is especially important because a knowledgeable MSP will know what systems work best within a particular scenario, as opposed to an MSP offering the same solutions to every customer. 


Security and Coverage 

Service level agreements (SLA) are a crucial part of partnering with an MSP. An SLA makes up part of the foundation for the partnership. This agreement should include, but not be limited to, provisions about security, coverage, and guaranteed uptime. Procedures for data backup and disaster recovery, cybersecurity, and physical security should be outlined in the agreement, as well. This will ensure that all critical requirements are met and that both parties understand the expectations.

Flexibility as you Grow 

Another key consideration is how well the MSP is at adapting to new work environments that include office and home networks. As your business grows, you want to make sure the MSP can keep up and avoid it from becoming a bottleneck. If an IT manager is hired later, will the MSP adopt a co-managed infrastructure? As the business grows and the number of devices increases, managing the network will become more challenging–will the MSP keep up? It may not seem like these questions are relevant right now, but as things change in your business, it’s better to have an IT partner who is agile enough to stay on track with you.


24/7 Availability

An in-house IT department for the typical SMB will only work regular business hours. That means if a problem arises after 5pm, it will typically take until the next business day to be resolved. This makes afterhours availability an important consideration when choosing an MSP. This will ensure that eyes are always monitoring and scanning the company’s network and security, not only for security purposes, but for end-user support, since your team may be working afterhours.


Deciding to partner with an MSP and choosing the right MSP is no easy task and one that should not be taken lightly. It is important to browse more than one option, ask a lot of questions, and take the time to evaluate all the options. Take into consideration the key areas mentioned above and remember the MSP’s service not only shapes the future relationship, but also directly contributes to your organization’s success.

blog technology expert IT generalist or specialist

What Matters More When It Comes to IT? A Generalist or a Specialist?

An IT generalist is a jack-of-all-trades. They’re by your side every day to manage your help desk, support your staff’s IT needs, deliver service and maintenance, and be network administrators who ensure everything is working as intended. On the other hand, an IT specialist works on more complex technology issues, such as projects and escalations. IT specialists also often take on the role of solutions architects.

Read More »
blog traditional it services vs managed it services

How is an MSP Different from a Traditional IT Services Company?

Getting your outsourced IT services from an IT Services company seems like an obvious choice. You have someone you can call when things go sideways to help you get your technology back up and running. An MSP, or managed service provider, is a type of outsourced IT, but not all outsourced IT companies are MSPs. We’re going to break down the differences even further.

Read More »
blog recession-proof your business

Business Must-Haves: How to Survive & Thrive in a Tough Economy

Between inflation, supply chain interruptions, and the looming possibility of yet another recession, it can be difficult for business leaders to chart the best course of action to keep themselves not just solvent, but thriving and growing in the face of such economic uncertainty. One way that businesses can make themselves more recession-proof is by having a solid IT structure in place, including software, hardware, security, data storage, and IT experts, to help everything run efficiently and effectively

Read More »
Strategic Planning

A vCIO is Worth Their Weight in Gold

Many businesses are turning to outside IT professionals to help them optimize their operations and keep their technology running smoothly and efficiently through strategic planning. A vCIO, or virtual Chief Information Officer, can be the key to streamlining IT functionality for your business.

Read More »

Since 2001, StepUP IT Services has been helping businesses in Eugene and throughout Oregon with their technology needs. We are your IT partner. We manage and maintain your technology, empowering your organization to reach its goals. Making you happy is what makes us happy.

228 Grimes St. Eugene, OR 97402

Proud member of the

Business Hours: Monday – Friday 7am-5pm PST

Contact us by phone at (541) 683-5000 for afterhours support.

Office closed for New Year’s, Memorial Day, Independence Day, Labor day, Thanksgiving, and Christmas

© 2021-2023 All rights reserved