There’s a lot of chatter in the business world about digital transformation and the evolution of technology. What’s talked about less but deserves its own spotlight is the evolution of the businesses that keep that technology up and running—businesses like MSPs (Managed Service Providers). MSPs themselves are changing along with the technological landscape. Let’s explore what that means and how your business can benefit from those changes.
The Evolution from MSP 1.0 to MSP 2.0
More traditional models of MSP offerings focus mainly on everyday service and support. If we consider that model to be MSP 1.0, then it only stands to reason that the evolution of that model would become MSP 2.0. In fact, MSP 2.0 was spurred by the need to keep up and get ahead of technological advancements and gain the ability to lead, not ride, the wave of digital transformation. Really, a significant step in evolving to this new model is for MSPs to increase innovation, agility, and customer-centricity in their approach.
Innovation in Managed Services
Innovative technologies require innovative services to maintain, monitor, and integrate them into a business’s ecosystem. If your business is working with AI, machine learning, advanced analytics, and automation, your MSP is learning those technologies right alongside you to ensure that everything runs optimally to keep your business moving. This proactive strategy means that as your technology continues to fuel innovation, your MSP will continue to be efficient and effective at managing your needs and keeping your business at the forefront of your industry. Less downtime and improved productivity expand your company’s footprint and boost your bottom line.
The Importance of Agility
When it comes to MSP 2.0, the element of agility is crucial to maintaining a high standard of service. When it comes right down to it, this means anticipating the needs of your business to stay ahead of the curve. Agility in action looks like:
- Rapid Scaling to adjust infrastructure and resources to accommodate sudden increases in demand or unexpected workloads
- Innovative Integration to incorporate new technologies into service offerings to stay ahead of industry trends and enhance client solutions
- Proactive Resolution by anticipating potential challenges and proactively addressing them before they impact your business
- Dynamic Resource Allocation to meet real-time demands, optimize your efficiency and productivity, and ensure that resources are placed where most needed
- Agile Project Management to deliver prompt, reliable services and continuously improve on responsiveness and innovation
- Embracing New Technology as it emerges to ensure your business can access and utilize the latest advancements
Being agile, flexible, and responsive is a hallmark of MSP 2.0.
Customer-centricity and MSP 2.0
A customer-centric approach is exactly what it sounds like, and MSP 2.0 strives to put the customer’s needs at the heart of everything an MSP does. That means that your MSP is not just a service provider, but an important strategic partner in sustaining your current and future IT. Even more, you can expect flexible service models and customized solutions along with a commitment to remain aligned with your values and goals.
In essence, this is a shift away from a traditional MSP 1.0 model of service packages that might not be exactly what your business needs. With the customer-centric model of MSP 2.0, you can rest assured that when you invest in this strategic partnership, you get a tailored service package that includes everything you need and want and nothing you don’t. To emphasize, flexibility allows you to change those services as your business evolves, leading to greater satisfaction for you and a stronger partnership with your MSP.
Learn More About MSP 2.0
MSP 2.0 is changing the way businesses and their Managed Service Providers work together to make the most of evolving technologies. In conclusion, by adopting an agile approach, being innovative in their services, and focusing on a customer-centric model, MSPs can deliver effective, efficient, proactive services that keep businesses thriving and growing. Ready to learn more? Send us a message. Experienced IT professionals would love to answer your questions and provide more information.