When it comes to managing, maintaining, and upgrading your SMB’s IT needs, you want a partner you can trust. An MSP, or managed service provider, can be that partner. The seasoned IT professionals at your local MSP get to know you and your business to best provide you with tailored services that keep you up and running so you can stay productive and profitable. So, Eugene-area business leaders, what should you be looking for in an MSP, and how can you know you’re getting the best prices and value for your IT budget? Check out our handy guide and learn all the pricing secrets you need to know (the things some MSPs cringe to get asked about!) to choose the MSP that’s right for you!

Transparent Pricing

Transparent pricing means that an MSP provides clear, straightforward pricing structures so you know what you’re paying for and when. This helps you avoid hidden fees and understand the value of the services you receive.


Your MSP should have a scalable pricing model so that your IT services can grow with your business. Whether you’re adding hardware, software, or new employees to your workforce, your MSP should always align with your goals and growth.


One-size-fits-all is for socks, not for IT services. Look for an MSP that offers customizable packages and tailored solutions so that you only pay for the services you need. While many MSPs only provide services based on devices or user count, that’s not always the most efficient or valuable way of doing things.

Service Level Agreements (SLAs) and Scope of Work

Look for an MSP with a clear, comprehensive Service Level Agreement. You always know what is covered under the terms of our agreement. SLAs should be easy to read and understand and should provide a detailed list of expected services.

Flexible Contracts

Speaking of contracts, you want to be sure that your MSP continues to align with your business’s needs and values. Flexible contract terms help you make changes when necessary and avoid being locked into long-term commitments that may not suit your business model.

Comprehensive Support

If the support you receive doesn’t meet all your needs, it’s not much in the way of support. Look for an MSP with plans that cover all your business’s IT needs and offer all the essential services without compromising on quality.

Non-Negotiable Security

More than 50 percent of SMBs have been the victim of some level of cyberattack, and you can’t afford to become part of that statistic. Look for an MSP with a proven security record. Make sure that cybersecurity is built into your pricing model BEFORE you sign.

Proactive Monitoring & Maintenance

Preventing issues before they arise saves you time and money (and stress!). You want an MSP that offers proactive monitoring and maintenance, so you never have to worry about your tech letting you down and going unnoticed.

Backup & Disaster Recovery

Look for an MSP with a clear plan for backup disaster and recovery. You can ask for this to be built directly into your SLA. Be sure that you are knowledgeable about what these services cover so you can factor the costs into your IT budget.

Clear Communication About Additional Costs

There are good surprises and bad surprises, and hidden costs definitely fall into the latter category. Your business needs an MSP that’s transparent about the costs of any additional services outside of your SLA and scope of Work so you know what to expect should the unexpected happen.

Strategy & Consulting

MSPs can provide more than just everyday IT monitoring and maintenance. Look for an MSP that also offers Technology Alignment and vCIO (virtual Chief Information Officer) services, and find out if you can include these in your service plan or add an extra contract for them. vCIOs and TAMs (Technology Alignment Managers) help you map out, upgrade, and integrate new technology so your business always stays ahead.

Want to Find All of This in One Place?

Of course you do! If you want to learn more about what a local MSP can do for you, getting in touch is a breeze. Experienced IT professionals are here to answer all your questions about pricing and services. Get started with the IT partner that your business needs and deserves today.

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