Consider joining us at StepUP IT Services for long-term growth and a chance to make a big impact on a growing team.
Our company is growing fast; finding qualified and reliable team members plays a critical role in supporting our ongoing expansion. We have a mounting list of short-term and long-term goals to tackle…that is where you come in.
Our ideal candidates will be motivated and excited to contribute, with an understanding that as our company reaches goals, we will share rewards with our team. It is extremely important to us that we bring on new team members that add to and foster a fun and creative work environment. We expect your technical skills and experience to meet the qualifications of the position, but we also make our hiring decisions based on fit—fit with the rest of the team, fit for our clients, and fit for future growth.
We take your wellbeing seriously. Not only do we encourage a positive work-life balance, we offer a comprehensive and flexible benefits package for all full-time team members, including coverages for your entire family.
We recommend reading through our website for information about our company and what we do, and to take a few extra minutes to look over our Core Values.
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StepUP IT Senior Network Engineers are responsible for the analysis, design, implementation, and troubleshooting of a variety of network projects and support. They work as a part of and alongside our Support, Professional Services, and Technology Alignment teams to help evaluate, build, and our clients’ infrastructure. This position holds a high-level autonomy, fitting for someone with a strong work ethic and commitment to getting things done the right way. We offer three roles within our Senior Network Engineering positions: (1) Service Delivery and Escalations Engineer, (2) Technology Alignment Manager (TAM), and (3) Professional Services Engineer.
Our Senior Service Delivery and Escalations Engineers provide a backup to the frontline, delivering service with a smile to our clients and their users. This role is tasked with responding to Live and Scheduled support events, many of which will come from escalated incidents.
Our Technology Alignment Managers are the center of our Proven Process and service-delivery promise. TAMs work closely with our vCIOs and clients to provide measurable progress toward technology alignment, and once obtained, maintained. This role is tasked with keeping with technology in check, always working for the client in the most efficient way possible, and in support of their organizational goals. TAMs see the whole picture and they keep the noise at a minimum. Think of the TAM as the command post.
Our Professional Services Engineers work primarily in projects, or work otherwise not covered under the terms of a Managed Services Agreement. This role also works closely with TAMs toward technology alignment. Typical projects for our engineers include implementations, migrations, and upgrades.
All roles are full-time positions, based at our headquarters in Eugene, OR. Relocation assistance may be available for highly qualified candidates.
228 Grimes St. Eugene, OR 97402
Business Hours: Monday – Friday 7am-5pm PST
Contact us by phone at (541) 683-5000 for afterhours support.
Office closed for New Year’s, Memorial Day, Independence Day, Labor day, Thanksgiving, and Christmas
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