CAREERS
Are you an IT professional, looking to get into the world of managed services? Maybe you are new to IT and need a chance to get started on your new career path. Perhaps you are simply looking for a change of pace or scenery. Consider joining us at StepUP IT Services for long-term growth and a chance to make a big impact on a growing team.
Our company is growing fast; finding qualified and reliable team members plays a critical role in supporting our ongoing expansion. We have a mounting list of short-term and long-term goals to tackle…that is where you come in.
Our ideal candidates will be motivated and excited to contribute, with an understanding that as our company reaches goals, we will share rewards with our team. It is extremely important to us that we bring on new team members that add to and foster a fun and creative work environment. We expect your technical skills and experience to meet the qualifications of the position, but we also make our hiring decisions based on fit—fit with the rest of the team, fit for our clients, and fit for future growth.
We take your wellbeing seriously. Not only do we encourage a positive work-life balance, we offer a comprehensive and flexible benefits package for all full-time team members, including coverages for your entire family.
We recommend reading through our website for information about our company and what we do, and to take a few extra minutes to look over our Core Values.
Service Coordinator
StepUP IT Services is a growing IT managed services provider, serving small and medium businesses in and around Lane County, Oregon. Along with managed services, we provide vCIO and professional services. We place a lot of value in the quality of our organizational culture. We are not your typical MSP that focuses solely on the technical capabilities of its engineering staff; we also encourage and aim to inspire team values, comradery, and exceptional customer service. As a part of our team, you will be empowered to make a difference in the lives of real people. We focus on building internal growth opportunities as we continue to rapidly expand. Those opportunities will become more and more available for qualified candidates that join our team. Finally, we hope you have a sense of humor, because we like to have fun and enjoy a balanced work atmosphere that is relaxed, but at the same time gets the job done!
Our ideal candidate will be motivated and excited to contribute, with an understanding that as our company reaches goals, we will share rewards with our team. It is extremely important to us that we bring on new team members that add to and foster a fun and creative work environment, no matter how detailed and specific the job description is. Technical skills and experience need to be at a certain level, but we’re also making our hiring decision based on fit—fit with the rest of the team, fit for our clients, and fit for future growth.
RESPONSIBILITIES
REQUIREMENTS
SCHEDULE AND HIRING PROCESS
This is a full-time, Monday through Friday position, based at our headquarters in Eugene, OR.
We encourage all interested in applying for this position to carefully read the sections below, prior to submitting a resume for consideration. Qualified candidates will be contacted within three (3) business days of resume submission, with preference given to those including verifiable references with their initial submission. The interview process is generally broken into three (3) parts:
HOW TO APPLY
Submit your resume. We want to learn about you! For highest consideration, please include a cover letter and verifiable references. Your cover letter should provide some insight into your career goals, personal interests, and reasons for applying for this position. If you have been referred to us by a friend or colleague, please make sure to include a shout out!
COMPENSATION AND BENEFITS
We are seeking a detail-oriented, high-performance, IT Project Engineer for our rapidly growing MSP.
The successful candidate will bring experience in successfully implementing new technologies within approved timelines and budgets, thrive in an environment embodied with leadership in technology and best practices, and believe stellar customer service is just as important as excellent technical knowledge.
You can look forward to a role that expands your skill set and provides a challenging and rewarding environment.
CRITERIA FOR SUCCESS
The foundation of our success is a cohesive, stellar team of IT professionals. We have a strong, growing client base because we enjoy working together and encouraging each other in our passion for providing and advancing the technology our clients rely on. Technology is an exciting industry, and we strive to make that excitement a part of everything we do for our clients and our team.
COMPETENCIES
REQUIREMENTS
Only candidates meeting our requirements should apply.
RESPONSIBILITIES (including but not limited to):
PAY
$60,000 – $80,000 per year DOE
BENEFITS
StepUP IT Senior Network Engineers are responsible for the analysis, design, implementation, and troubleshooting of a variety of network projects and support. Working alongside our Support, Professional Services, and Technology Alignment teams to help evaluate and build strategic planning for our clients’ infrastructure. This position holds a high-level autonomy, fitting for someone with a strong work ethic and commitment to getting things the right way. We offer three roles within our Senior Network Engineering positions: (1) Support Engineer, (2) Technology Alignment Manager (TAM), and (3) Professional Services Engineer.
Our Senior Support Engineers provide a backup to the frontline, delivering service with a smile to our clients and their users. This role is tasked with responding to Live and Scheduled support events, many of which will come from escalated incidents.
Our Technology Alignment Managers are the center of our Proven Process and service-delivery promise. TAMs work closely with our vCIOs and clients to provide measurable progress toward technology alignment, and once obtained, maintained. This role is tasked with keeping with technology in check, always working for the client in the most efficient way possible, and in support of their organizational goals. TAMs see the whole picture and they keep the noise at a minimum. Think of the TAM as the command post.
Our Professional Services Engineers work primarily in projects, other work otherwise not covered under the terms of a Managed Services Agreement. This role also works closely with TAMs toward technology alignment.
Typical projects for our engineers include implementations, migrations, upgrades, and troubleshooting of Active Directory, Windows Server, Microsoft Exchange, VMware vSphere, Switching, Routing, Firewalls, and cloud services including Azure and Office 365.
This is a full-time position, based at our headquarters in Eugene, OR. Relocation assistance may be available for highly qualified candidates. This position has the potential to be full-time work-from-home, depending on skills and experience.
StepUP IT Network Engineers perform IT network implementations, upgrades, troubleshooting, maintenance, and support for our growing client base, which we strive to build our trusted advisor status. Our projects employ the latest technologies to provide our clients with the most reliable, business-grade solutions on the market. This is an excellent opportunity for a motivated IT professional looking for high-level mentorship and career growth. We offer two roles within Network Engineering positions: (1) Support Engineer and (2) Professional Services Engineer.
Our Support Engineers operate the frontline, delivering service with a smile to our clients and their users. This role is tasked with responding to Live and Scheduled support events.
Our Professional Services Engineers work primarily in projects, other work otherwise not covered under the terms of a Managed Services Agreement. This role also works closely with Technology Alignment Managers toward technology alignment.
This is a full-time position, based at our headquarters in Eugene, OR. Relocation assistance may be available for highly qualified candidates. This position has the potential to be full-time work-from-home, depending on skills and experience.
We are looking for one administrative assistant to join our team.
Our ideal candidate will be motivated and excited to contribute, with an understanding that as our company reaches goals, we will share rewards with our team. It is extremely important to us that we bring on new team members that add to and foster a fun and creative work environment. We’re making our hiring decision based on fit—fit with the rest of the team, fit for our clients, and fit for future growth.
RESPONSIBILITIES
QUALIFICATIONS
SCHEDULE
This is a full-time, Monday through Friday position, based at our headquarters in Eugene, OR. Our main office is currently closed for regular business. We have a small team working in our office until further notice. This position will be is 100% in the office.
Since 2001, StepUP IT Services has been helping businesses in Eugene and throughout Oregon with their technology needs. We are your IT partner. We manage and maintain your technology, empowering your organization to reach its goals. Making you happy is what makes us happy.
© 2021 All rights reserved