We are a diverse group of individuals that make up an exceptional team! Our roles are separated into smaller teams, working together to bring each of our best assets forward in support of our clients.
Darrell Stepper—our leader, our chief, and our captain—dedicates his business to his team and his clients. Darrell has a passion for serving our clients and providing rewarding opportunities for StepUP. If we were to give only a single label that encompasses Darrell’s contributions, it would be Visionary. His vision and drive serve as a constant reminder and example of what it means to be great. He cares deeply about the team that works alongside him in support of his vision, not to be outweighed by his obsession for exemplary customer service and the client experience. Darrell has a favorite quote that explains him well: People don’t care how much you know until they know how much you care. – Theodore Roosevelt
Darrell has a longstanding career as an IT Professional, in addition to his time spent serving our country as a Space Operations Officer in the US Air Force. He has done it all! He has a degree in Computer Science, and has worked in support, sales, consulting, professional services, and management. Today, we find him spending most of his time on strategic planning with clients and working to solidify our new and existing relationships. Darrell is a people-person—it is what he loves most and is best at!
Not only are we able to solve complex issues with Darrell serving in Leadership, we constantly have the Visionary present as a guide and to keep us on our toes.
Darrell’s best quality: his ability to inspire others.
One of Darrell’s notable accomplishments: building a company from the ground up, which supports clients and provides a stable and comfortable environment for his team.
Where you might find Darrell outside of work: at home on the ranch, working with his angus cattle, fishing on a high dessert lake in central Oregon, or mountain biking in the western Cascades.
How to connect with Darrell and learn more about him: Darrell on LinkedIn
Nicole joined the StepUP team in 2014 and currently serves as the Integrator. As a former business owner, Nicole brings a wealth of knowledge and business sense to the table. She also holds a degree in Business Administration, and with her extensive marketing and accounting experience, she ensures that StepUP remains sound in all areas.
Nicole sits on the Leadership Team and helps guide company initiatives and strategic direction. She has a great ability to better organize anything she touches with a great deal of tact as to not alienate anyone in the process.
Nicole’s passion to help anyone in need along with her quick-witted sense of humor serves her well. With a strong work ethic and impeccable attention to detail, Nicole leads by example and gets the job done. She is the backbone of the company and the glue that holds it all together.
Nicole’s best quality: her ability to take a raw idea or concept and transform it into an actionable plan.
One of Nicole’s notable accomplishments: implementing our Entrepreneurial Operating System (EOS) system—a system of business concepts and principles that have transformed the way we execute and work together to run a successful business.
Where you might find Nicole outside of work: at the ranch with her horses or at the patio café eating cheese fries.
How to connect with Nicole and learn more about her: Nicole on LinkedIn
Technology Alignment is the practice of aligning your technology with standards. This process is done in unison with two key roles—Technology Alignment Manager (TAM) and Virtual Chief Information Officer (vCIO)—collectively known as, the Technology Alignment Process (TAP) Team. Our TAMs are the proactive genius behind our proven process, and our vCIOs work on building technology roadmaps according to your goals and the defined standards. Our TAMs and vCIOs are not only well-versed in technology standards, but they also understand how technology works and the business impact it has. They meet with clients on a recurring basis to ensure complete alignment and consistent growth.
Our Service Delivery Team is our frontline staff. They are the people that are responding to your technical support and troubleshooting requests. You can think of them as your Help Desk. They also work in support of our other teams, adding hands-on resources for Professional Services projects and TAP remediation tasks. These are the friendly faces that are ready when you need them. They even work on-call for afterhours support!
Our Centralized Services team is rarely seen or heard, yet always present and working behind the scenes. They ensure the tools and applications we use to keep your services running in tip-top shape are always functioning at optimal levels, driving efficiency for our team, and decreasing the number of reactive issues. They facilitate changes and upgrades for things like our remote monitoring and alerting system to keep up with adjustments and vulnerabilities.
Our Professional Services team is often referred to as our project team. This is the team of highly specialized engineers that bring your new technology to life. They work closely with the TAP team to ensure technology alignment with best-practices and standards. Whether it is a project to replace all your computers, migrating your on-premises server to the cloud, or getting a tight grip on network security, our Professional Services team has you covered!
Our Administrative team is a powerhouse group of professionals that work hard to support our internal teams and make sure the snacks are plentiful, the engagement opportunities are often, the supplies are stocked, and that the office is standing at the end of each day. In addition, our rock star admins handle our account payable and receivable, inventory, and purchasing.
228 Grimes St. Eugene, OR 97402
Business Hours: Monday – Friday 7am-5pm PST
Contact us by phone at (541) 683-5000 for afterhours support.
Office closed for New Year’s, Memorial Day, Independence Day, Labor day, Thanksgiving, and Christmas
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